Find answers to common questions
Browse salons, select your desired service, choose a stylist, pick a date and time, and confirm your booking. You'll receive instant confirmation via email and SMS.
Most services require a 20% deposit at booking to secure your slot. The remaining balance is paid at the salon after your service. Some salons may require full payment upfront.
Yes! Cancellation policies vary by salon, but most allow free cancellation up to 24 hours before your appointment. You can manage your bookings from your dashboard.
Contact the salon directly as soon as possible. Their contact details are in your booking confirmation. Late arrivals may result in shortened service time or rescheduling.
After your appointment, you'll receive an email inviting you to leave a review. Only verified clients who've completed a booking can leave reviews, ensuring authenticity.
Yes. All payments are processed securely through Stripe, a PCI-compliant payment processor. We never store your full card details.
Visit our For Salons page and click "Get Started Free" or email salons@ratedstylists.co.uk. Setup takes about 5 minutes.
No! We charge a flat monthly subscription instead of taking a cut of your earnings. You keep 100% of what you earn. There is a 15% platform fee for payment processing and platform maintenance.
Funds from completed bookings are transferred to your bank account within 2-7 business days via Stripe Connect. You can track all transactions in your dashboard.
Yes! Add team members, set their working hours, assign services, and track their performance. Each staff member can have their own availability and pricing.
Mark the booking as a no-show in your dashboard. The deposit is non-refundable and automatically retained. Repeated no-shows may result in client account restrictions.
Yes! Add photos, descriptions, services, pricing, and team member profiles. Your salon page reflects your brand and helps clients make informed decisions.
Can't find what you're looking for? Our support team is here to help.