Question 1

How do I book an appointment?

Accepted Answer

Search for a salon or stylist by name, location, or service. Pick a service, choose a date and time that works for you, and confirm your booking. The whole thing takes about 30 seconds -- no phone call needed.

Question 2

Do I need an account to book?

Accepted Answer

No. Guest booking is fully supported. Just enter your name, email, and phone number at checkout. If you create an account, you can view your booking history and rebook your favourites with one tap.

Question 3

Can I cancel or reschedule my booking?

Accepted Answer

Yes. Each salon and stylist sets their own cancellation policy (usually 24 hours notice). You can cancel or reschedule from your booking confirmation email or your My Bookings page.

Question 4

How does payment work?

Accepted Answer

You pay a deposit when you book to secure your slot. The remaining balance is settled at the salon or with your stylist after the appointment. All payments are processed securely through Stripe.

Question 5

How do I find salons near me?

Accepted Answer

Use the search bar on the homepage. Enter your postcode, city, or area name, and we will show you salons and stylists nearby, sorted by distance. You can also filter by service type, price, and rating.

Question 6

What if I am running late?

Accepted Answer

Contact the salon or stylist directly -- their phone number is on your booking confirmation. Most will try to accommodate you, but if you miss your slot, the cancellation policy may apply.

Question 7

How do I leave a review?

Accepted Answer

After your appointment, go to My Bookings and tap "Leave a Review" next to the completed booking. Your review helps other clients find great stylists, and salons love the feedback.

Question 8

How do I list my salon on RatedStylist?

Accepted Answer

Sign up for a business account and complete the onboarding wizard. You will add your salon details, services with prices, opening hours, and staff. Your listing goes live as soon as you are ready.

Question 9

Is there a listing fee?

Accepted Answer

Listing your salon is completely free. We charge a 5% commission on bookings made through the platform. No monthly fees, no hidden charges -- you only pay when you earn.

Question 10

How do I manage my calendar?

Accepted Answer

Your dashboard has a calendar view showing all upcoming bookings. You can see daily, weekly, and monthly views, and manage bookings from one place. Staff members each have their own schedule.

Question 11

Can I set different prices for each service?

Accepted Answer

Absolutely. Each service has its own price, duration, and description. You can also set different prices for different staff members if their experience level or speciality differs.

Question 12

How do staff accounts work?

Accepted Answer

Add staff members from your dashboard. Each person gets their own schedule, assigned services, and booking availability. You control who can do what -- stylists, barbers, beauty therapists, all managed in one place.

Question 13

How do I receive payments?

Accepted Answer

We use Stripe Connect for payouts. During onboarding, you will connect your bank account through Stripe. Payments from bookings are transferred directly to you, minus the 5% platform commission.

Question 14

Can I block dates for holidays or closures?

Accepted Answer

Yes. Go to your Availability settings in the dashboard. You can block individual dates, set recurring days off, or mark extended holiday periods. Blocked dates are removed from your booking calendar automatically.

Question 15

How do I create my @handle booking page?

Accepted Answer

Sign up as an independent stylist. During onboarding, you choose your unique handle (e.g. ratedstylist.com/@yourname). This is your personal booking page -- share it anywhere and clients can book you directly.

Question 16

What is touring mode?

Accepted Answer

Touring mode lets you set temporary availability in different cities. If you are visiting Manchester next month for a pop-up, you can open bookings at that location for those dates. Clients in that area will see you in search results.

Question 17

How do I share my booking link on social media?

Accepted Answer

From your @handle page, tap "Copy Link" to get a UTM-tagged link for Instagram, TikTok, or any platform. The link tracks which social channel drives your bookings, so you know what is working.

Question 18

Can I set my own prices?

Accepted Answer

You have full control over your services, pricing, and availability. Set whatever prices work for your business. You can also offer different service tiers or packages.

Question 19

How does social attribution work?

Accepted Answer

When you share your booking link with UTM parameters, we track which platform (Instagram, TikTok, WhatsApp, etc.) each booking came from. You can see this breakdown in your dashboard analytics.

Question 20

How do I add my portfolio?

Accepted Answer

Upload photos of your work directly from your stylist dashboard. You can add before-and-after shots, tag the services used, and showcase your best work. A strong portfolio is the number one way clients decide to book.

Question 21

What areas does RatedStylist cover?

Accepted Answer

RatedStylist is available UK-wide. We have salons and stylists in London, Manchester, Birmingham, Leeds, Edinburgh, and every major city. If a salon or stylist in your area joins, they will appear in your local search results.

Question 22

How do I contact support?

Accepted Answer

Email us at hello@ratedstylist.com. We aim to reply within 24 hours on working days. For urgent booking issues, check your booking confirmation for the salon or stylist contact details.

Question 23

Is my data safe?

Accepted Answer

Yes. We are fully GDPR compliant. Your data is stored securely in UK/EU data centres. We never sell your personal information. You can request a copy of your data or ask for it to be deleted at any time.

Question 24

What makes RatedStylist different from other booking platforms?

Accepted Answer

Real prices, real availability, and a booking flow that takes seconds -- not minutes. We built RatedStylist for both salons and independent stylists, so whether you run a high-street salon or freelance from a chair, you get a proper platform. No phone calls, no guesswork.

Frequently Asked Questions

For Clients

For Salon Owners

For Independent Stylists

General

Frequently Asked Questions

For Clients

For Salon Owners

For Independent Stylists

General